Returns & Exchanges

At Redi-Thotics, we stand behind the quality of our orthotic products and offer a 30-day satisfaction guarantee to ensure you find the perfect support for your feet. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all unworn or defective items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the orthotics in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.

• 3.
  Ship the Item

  Send your return package to our distribution center using a trackable shipping method; please note that customers are responsible for return shipping costs unless the item is defective.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.